It’s no secret the players are what sell the game and draw in the fans. They are compensated handsomely, as they should be, yet despite NHL organizations spending upwards of $75 million on player payroll, it’s only one part of a much larger business operation that’s at work behind the scenes.
According to Forbes’ 2018 data, player salaries make up, on average, 55 percent of an NHL organization’s expenses, and for some it’s less than half. Outside of the hockey operations, teams have other departments to run the rest of the organization, including communications, marketing, customer service, community relations, finance, game presentation and ticket sales.
Although those who work on the non-hockey operations side rarely get recognition from the media, they definitely do from the executive...
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