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Thousands miss Predators’ OT goal as Rogers cable boxes automatically reboot

Thousands of Rogers cable subscribers watching the triple-overtime game between the Predators and Sharks may have missed the game-winning goal after their cable terminals reset. According to a report, potentially 20,000 to 50,000 subscribers may have missed Mike Fisher’s overtime goal.
The Hockey News

The Hockey News

Staying awake into the early hours of Friday morning to catch the end of the marathon that was Game 4 between the Nashville Predators and San Jose Sharks may have been exhausting, but, hey, at least those who kept their eyes open got to watch Mike Fisher score the game-winning goal shortly after 2 a.m. Eastern time. Well, at least most of those who stayed awake.

If you saw Fisher’s goal at 11:12 of the third overtime, congratulations, because you weren’t one of the potentially thousands of unlucky Rogers cable subscribers who stayed up until 2 a.m. on a Friday morning only to have your cable box reboot mere minutes before Fisher scored the overtime-winner.

Awful Announcing’s Brad Gagnon reported Friday morning that thousands of Rogers subscribers who have the NextBox digital terminal were in the midst of watching the third overtime when their box automatically rebooted. The reboot — which is a nightly occurrence to install software updates — came at exactly 2 a.m. ET, or three minutes before Fisher scored to give the Predators the victory and tie the series. So, if you saw the finish but went to bed feeling exhausted, imagine how those who missed the game-winner felt when their heads hit the pillow last night. “Fuming” might be an apt description.

According to Gagnon, there are roughly “2.25 million (Rogers) cable subscribers in Ontario, New Brunswick and Newfoundland and Labrador.” Gagnon estimated the number of those subscribers who missed the game-winning goal — a tally which came after the game had been broadcast for nearly five hours — could be anywhere between 20,000 and 50,000. Making the entire situation even more unbelievable is that the game itself was broadcast on a Rogers network, Sportsnet 360.

Gagnon reported there’s no workaround for the reboots, either. The fans who missed the game’s finish had no choice in the matter. The updates can’t be turned off, postponed or cancelled as they happen. They simply are. If you own a NextBox, it’s getting rebooted at 2 a.m.

To recap: a Rogers terminal rebooted knocking out all channels, including the Rogers networks, leading to thousands of viewers who tuned in to watch a triple-overtime classic miss the game’s finale in the midst of the terminal’s nightly reset. The tough time waking up Friday morning suddenly doesn’t seem so bad now, does it?

Rogers hasn’t addressed the issue or released any statement regarding the reboots. It might be something worth looking into, though, even if that means they only need to make an adjustment for the duration of the post-season. However, Game 4 between the Predators and Blues is the only contest to go beyond two overtimes this post-season, so maybe this will be an isolated incident. Even still, it might be best to err on the side of caution in the event a game being hosted by a Western Conference team should go to multiple overtimes. The last thing Rogers needs is to have thousands of their subscribers miss a game-winning goal in the Stanley Cup final.



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